Pink Lab  - Company Message



Please make sure to add your phone number 
and a valid email address to confirm your appointment!
Please book your appointment with at least 5-7 days
in advance. If you need to cancel your appointment, please
call us or cancel directly online with at least 24 hours prior
to your appointment to avoid a cancellation fee.

APPOINTMENT, CANCELLATION, & REFUND POLICY
We appreciate your patronage and are committed to providing an excellent experience.  
Due to our exclusive services, we have enacted policies to ensure all clients are given quality 
service and the opportunity to enjoy your eyelash extension experience.  We understand that 
unforeseen events occur that may cause a need to cancel an appointment. In our commitment 
to providing an outstanding experience to all of our clients and out of consideration for our 
stylists’ time, we have adopted the following policies:

CANCELLATION & NO-SHOW POLICY:  As a courtesy to other clients & Stylists, appointments 
must be canceled a minimum of 24 hours in advance.  We require a credit card number to hold 
appointments for all clients. Credit card information is securely kept on file for future appointments. 
No fee will be charged for appointments that are canceled or rescheduled with at least 24 hours notice.  
Appointments canceled or re-scheduled without a minimum 24 hours-notice will result in a charge for 
the full amount of the service or package price. The same fee applies to no-show.

LATE ARRIVAL POLICY:  All appointments begin and end on time so that the next client is not delayed. 
If the appointment does not start on time, the service time will be reduced accordingly, and you will still
 be required to pay full price. If a client is more than 15 minutes late, we may require that the appointment
 be rescheduled, and it will be considered a cancellation. We regret that late arrivals will not receive an 
extension of the scheduled appointment time. In special cases, and when our schedule allows, we may 
be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced 
notification of late arrival. APPOINTMENT REMINDERS: As a courtesy, we email you to remind you 
of your appointment prior to your scheduled date and time. If we cannot reach you, it is your responsibility 
to remember all scheduled appointments. We regret that we cannot make exceptions to our cancellation 
policy because we are a small appointment-based business and we often schedule artists and stylists
especially for you.

**We reserve the right to refuse services and or admittance to anyone**